As financial services become increasingly data-driven, corporate reporting is moving beyond traditional financial statements and annual disclosures. Clients, partners and other stakeholders increasingly expect companies to explain how their operations actually perform, where improvements are being made and where challenges remain.
For online brokers, this type of reporting can be particularly important. The client experience depends on multiple interconnected processes, including verification, deposits, withdrawals, trading execution, system reliability, customer support and compliance. While many of these functions operate behind the scenes, their performance can directly affect the relationship between a broker and its clients.
ePlanet Brokers is taking a broader approach to operational disclosure with the publication of its H1 2026 Transparency Report, covering the period from January 1 to June 30, 2026.
For ePlanet Brokers, transparency is closely connected to the scale and diversity of its growing network of clients and partners. As the company’s ecosystem expands, providing stakeholders with clearer information about operational performance becomes increasingly important. The objective is not only to communicate achievements, but also to explain where friction occurs, why certain processes may fail or take longer, and what the company intends to improve.
The H1 2026 Transparency Report was developed with this objective in mind. It brings together data covering KYC and verification, deposits, withdrawals, trading execution, system reliability, customer support, Dedicated Account Management and formal complaints. Where comparable information is available, H1 2026 performance is also compared with H2 2025.
Rather than limiting the publication to headline achievements, the report includes unsuccessful processes, common causes of operational friction, metric definitions and measurable improvement priorities.
The complete ePlanet Brokers H1 2026 Transparency Report, including methodology and definitions, is available here:
H1 2026 at a Glance: The Numbers Behind the Operations
The report provides a snapshot of performance across several stages of the ePlanet Brokers client journey.
During H1 2026, the company reported an 88% KYC approval rate, a 99% deposit success rate and a withdrawal success rate above 95%.
Average internal withdrawal processing time was approximately eight minutes, while average order execution speed was approximately 110 milliseconds. Customer support recorded an average first-response time of 181 seconds.
Beyond these headline indicators, the report examines how these results were achieved, what caused unsuccessful or delayed processes and where the company intends to make further improvements.
H1 2026 at a Glance: Key operational performance metrics reported by ePlanet Brokers.
Withdrawal Success Climbs Above 95%
Withdrawals represent one of the most closely watched areas of brokerage operations, making their performance a major focus of the H1 2026 report.
ePlanet Brokers reported that more than 95% of withdrawal requests were successfully completed during H1 2026, compared with approximately 90% during H2 2025. This represents an increase of more than five percentage points between the two reporting periods.
Processing speed improved at the same time. Average internal withdrawal processing was under 20 minutes during H2 2025. During H1 2026, it declined to approximately eight minutes, remaining below 10 minutes during the reporting period.
The definition of this metric is important. Withdrawal processing time measures the period from submission of a withdrawal request until that request has been processed internally by ePlanet Brokers. It does not represent a guaranteed end-to-end time for funds to reach the client’s bank account, payment account or cryptocurrency wallet.
Banks, payment providers, interbank settlement systems and blockchain confirmations may still influence final delivery time after the broker has completed its internal processing.
A more detailed explanation of the company’s withdrawal performance, processing times and related requirements is available here:
Withdrawal Automation Jumps From Around 10% to More Than 40%
One of the largest operational changes disclosed in the report relates to withdrawal automation.
During H2 2025, approximately 10% or fewer withdrawals were automated. By H1 2026, the automated share had increased to more than 40%.
Automation can reduce the number of manual steps required for eligible requests and contribute to faster internal processing. However, ePlanet Brokers also acknowledges that not every withdrawal can follow the same path.
The report identifies interbank transfer settlement delays, bank-specific transaction restrictions and additional review requirements as the primary causes of withdrawal delays.
Requests requiring additional review represented less than 10% of total withdrawal requests during H1 2026. Depending on the individual case, these reviews may involve account, payment, security or compliance considerations.
The report also discloses circumstances that may result in rejected withdrawal requests, including applicable minimum holding-period and trading-activity requirements, mismatches between the withdrawal method and original deposit source, and confirmed trading violations under applicable Terms and Conditions.
Clients can review the company’s applicable contractual terms directly here:
Rather than presenting H1 performance as the endpoint, ePlanet Brokers has also published measurable targets for the remainder of 2026. By year-end, the company aims to reduce average internal withdrawal processing to under five minutes, increase the automated withdrawal rate to 50%, and process approximately 40% of eligible withdrawals instantly.
These are future targets rather than H1 2026 results and provide benchmarks against which subsequent performance can be evaluated.
99% of Deposits Successfully Completed
The report also shows improvement across deposit operations.
ePlanet Brokers reported a 99% deposit success rate during H1 2026, compared with approximately 95% during H2 2025, an increase of around four percentage points.
Average deposit processing time during H1 2026 was approximately one minute. The company notes that processing times vary by payment method and that the overall average reflects the high proportion of deposits made through faster payment methods.
Importantly, the report does not only publish the success rate. It also identifies the primary causes of unsuccessful transactions.
For cryptocurrency deposits, these included incorrect wallet information and selection of an incorrect blockchain network. For bank-related transactions, incorrect or mismatched information and banking-system returns were among the identified causes.
ePlanet Brokers says its continuing priorities include improving payment-system reliability, reducing avoidable delays and providing clearer information to clients around payment processes.
KYC Approval Rises 17 Percentage Points
Client verification represents another area in which ePlanet Brokers reported a substantial change.
The company’s KYC approval rate reached 88% during H1 2026, compared with 71% during H2 2025. That represents an increase of 17 percentage points.
The automated identity verification process took less than 30 seconds on average.
This measurement specifically covers automated identity verification and should not be interpreted as a guarantee that every KYC case will be completed within 30 seconds. Depending on the circumstances and risk profile, additional documentation, enhanced due diligence or specialist review may be required.
The report also discloses the main reasons verification could not be successfully completed on first submission. These included duplicate accounts, document image or authenticity issues, and incomplete, damaged or non-compliant identity documents.
The company notes that duplicate-account cases increased during H1 2026 and contributed to unsuccessful applications.
To address verification friction, ePlanet Brokers has identified clearer requirements, Dedicated Account Manager support, specialist review for more complex cases and continuous process improvement among its priorities.
Order Execution Success Reaches 99.9%
Trading infrastructure forms another major section of the Transparency Report.
During H1 2026, ePlanet Brokers reported an order execution success rate of 99.9%, compared with approximately 98% during H2 2025.
Average execution speed also improved from approximately 150 milliseconds in H2 2025 to around 110 milliseconds in H1 2026, representing an improvement of approximately 26.7%.
The company defines execution speed as the time between an eligible order reaching the trading server and its execution.
As with other operational statistics, the approximately 110-millisecond figure is an aggregate historical measurement and does not guarantee identical execution for every order. Market volatility, available liquidity, rapid price movements, trading-session conditions and technical or communication factors may affect individual execution outcomes.
The company’s stated priorities in this area include faster execution, higher platform reliability, continuous performance monitoring and further infrastructure optimization.
Platform Uptime Exceeds 99.997%
Execution performance depends on the underlying technology remaining available and reliable. The report therefore includes a separate examination of system infrastructure.
ePlanet Brokers reported trading-platform uptime above 99.997% on a 2026 year-to-date basis. Full-year 2025 platform uptime was approximately 99.98%.
Client Portal uptime was reported above 99.982% for 2026 YTD, while payment-system availability was reported at 100% over the reported 2026 YTD period.
The measurement period is an important distinction. These infrastructure indicators are reported as 2026 YTD figures rather than H1 metrics and are identified accordingly in the report.
For full-year 2026, ePlanet Brokers is targeting trading-platform uptime above 99.992%, with total trading-platform downtime below 40 minutes.
Proactive monitoring, faster incident resolution, infrastructure optimization and stronger system resilience are among the company’s continuing priorities.
Support Response Time Falls 27%
Technology is only one part of the brokerage experience. When a payment, account or technical issue requires assistance, the performance of customer support becomes equally relevant.
ePlanet Brokers reported an average customer support first-response time of 181 seconds during H1 2026, compared with 248 seconds during H2 2025. This represents an improvement of approximately 27%.
Average resolution time also improved, declining from 80 minutes to 67 minutes, or approximately 16%.
The company provides customer support 24/7 and operates a Dedicated Account Management model alongside its Customer Support function.
Dedicated Account Managers provide an additional point of contact for clients and can assist with navigating services and processes or coordinating with specialist teams where required.
The figures published in the report are averages rather than service guarantees. Cases involving technical investigations, payments, account reviews or compliance procedures may require additional time.
Formal Complaint Rate Declines to 0.2%
One of the less commonly disclosed areas of operational performance is client complaints.
ePlanet Brokers included formal complaint statistics in the H1 report as part of its broader approach to transparency.
Formal complaints represented 0.2% of active clients during H1 2026, compared with 0.3% during H2 2025. The company also reported a formal complaint resolution rate above 99%.
The report goes further by identifying the main areas behind complaints.
One category involved account restrictions following trading or account reviews, including a limited number of cases involving suspected or confirmed activity potentially breaching applicable Terms and Conditions, such as prohibited arbitrage, fraudulent activity or multiple-account activity.
Another category related to market volatility and trading outcomes. Rapid price movements, wider spreads, slippage and changing market conditions may contribute to client concerns in these cases.
A resolution rate above 99% does not necessarily mean every client received the outcome originally requested. It means that formal complaints were processed through the company’s complaint-handling framework, which includes registration, assignment, investigation, response or resolution, follow-up and record keeping.
The Report Also Discloses Where Friction Occurs
A central objective of the H1 2026 Transparency Report is to provide context around operational performance rather than publishing only positive headline statistics.
For KYC, this means identifying why some applications cannot be completed successfully on first submission.
For deposits, it means explaining the payment and information issues that can cause unsuccessful transactions.
For withdrawals, it includes disclosing the reasons behind delays, additional reviews and rejected requests.
For trading, it means explaining that execution performance can vary according to liquidity, volatility and other market conditions.
For complaints, it means publishing not only a resolution rate but also the types of concerns that clients raised.
This distinction is important to ePlanet Brokers’ approach to transparency. Operational performance is not presented as a promise that every client, transaction or trade will produce the same outcome. Instead, the data provides an aggregated view of what occurred during the reporting period.
ePlanet Brokers Sets the Next Benchmarks for H2 2026
The publication is also intended to establish benchmarks for future reporting.
Some of the most specific targets relate to withdrawals, where ePlanet Brokers aims to move toward sub-five-minute average internal processing, 50% automation, and approximately 40% instant processing for eligible withdrawals by the end of 2026.
Across other operational areas, the company has identified further infrastructure optimization, payment-system reliability, clearer client communication, continuous performance monitoring and process improvement among its priorities.
This creates a measurable basis for future comparison. Subsequent reporting can show whether the improvements recorded between H2 2025 and H1 2026 continued and whether the targets established for the remainder of the year were achieved.
From Corporate Claims to Measurable Performance
For ePlanet Brokers, publishing the H1 2026 Transparency Report is part of a broader effort to make operational information accessible to its growing network of clients and partners.
The report covers both the visible and less visible parts of the brokerage experience, from KYC and payments to execution infrastructure, support and formal complaints.
The H1 figures show several areas of improvement: KYC approval increased to 88%, deposit success reached 99%, withdrawal success exceeded 95%, average internal withdrawal processing declined to approximately eight minutes, order execution success reached 99.9%, and average execution speed improved to approximately 110 milliseconds.
At the same time, the report documents the reasons behind unsuccessful verification attempts, deposit failures, withdrawal delays and client complaints.
That combination is central to the company’s approach.
For ePlanet Brokers, transparency is not intended to mean presenting operations as flawless. It means giving clients and partners greater visibility into how the organization performs, where challenges exist and what the company intends to improve next.
As ePlanet Brokers continues to expand its network, maintaining that visibility will become increasingly important. The company intends to use operational reporting not simply as a record of past performance, but as a framework for measuring future progress and strengthening communication with clients.
The ePlanet Brokers H1 2026 Transparency Report therefore establishes a baseline against which future improvements can be assessed, while giving clients a more detailed view of the operational systems behind their trading experience.