Windsor Brokers Review

Windsor Brokers, LTD is a Forex broker offering trading of over 70 financial instruments including Forex and futures. There's no question that the company does an excellent job on the marketing of their site, with a sleek design and clever slogans about its services. Read our complete Windsor Brokers review to see for yourself whether there is a Windsor Broker scam, or whether the company does, in fact, deliver on its promises.
Founded in: 1988
Headquarters: Limassol, Cyprus
Maximum leverage: 1:500
Minimum deposit: $100
Minimum deal size: 10,000
Languages available: English, Greek, Arabic, Chinese, Russian, Farsi
Regulation: CySec, MiFid, FSA, AMF, BaFin
Trading Platform
Windsor Brokers offers traders a choice between the prevalent MetaTrader 4 platform and the emerging MetaTrader5 platform. We began our Windsor Brokers review by testing their MT4 platform, as this is by far the more popular choice among experienced traders. From the first glance, the company’s MT4 platform performed differently than all other MetaTrader4 platforms that we tested. Most notably, instead of the platform being instantly populated with prescribed charts and data, the MT4 platform offered by Windsor Brokers requires traders to choose their own charts for primary display. Although it took a few minutes to figure out how to customize the interface, once it was complete, it was an extremely enjoyable feature. Once the initial setup was complete, the MT4 platform worked just as efficiently as any other similar setup. Windsor Brokers’ MT4 platform is also available in standard mobile and smartphone versions so that zealous traders can trade at any time.

Windsor Brokers MT4 Platform (Click image to enlarge)
Installation of the MT5 platform was notably slower than installation of the MT4, but there were fewer steps to the installation, which made the process surprisingly smooth. The MT5 platform worked well as expected, and we recommend this platform only for advanced traders who can truly take advantage of all of the charting tools and indicators has to offer. On our second day of testing the MT5 platform we experienced some connection difficulties, but the patient chat support team was able to resolve these issues so that we could resume trading.

MT5 Platform (Click image to enlarge)
Features
During the scope of our Windsor Brokers review, we encountered several features which we found especially useful. Perhaps most importantly is that this brokerage offers five different types of accounts so that traders can choose one that will most closely meet their needs. The accounts work as follows:

While some Forex brokers such as eToro fewer account options, there’s no question that Windsor Brokers makes an effort to respond to the needs of every trader.
In the same vein, we were impressed to see not only that does Windsor Brokers offer chat support, a service not offered by other industry leaders such as Dukascopy, but they have a chat agent that pops up if you’re stayed on their website for a few moments, to help expedite your process. We found this service akin to a salesperson in a retail store who can save you hours of browsing by providing you with exactly what you’re looking for.
Finally, it’s worth mentioning that during Windsor Brokers also presents the opportunity to trade a wide range of other things in addition to Forex, including indices, precious metals and energies, services which many other Forex brokers don’t offer. While tests of these services were beyond the scope of the scope of this Windsor Brokers review, they can be invaluable opportunities for traders looking to diversify.
Customer Service
Windsor Brokers encourages traders to take advantage of their live chat feature for most general inquiries, and during our review we had the opportunity to use this service more than once. We were extremely satisfied with the level of service and the knowledge that each staff member exhibited, even when we asked difficult questions regarding the functionality of the trading platforms. At times the agent response was a bit slow, but we were willing to overlook this small inconvenience in exchange for reliable answers.

Chat with Windsor Brokers (Click image to enlarge)
The company also offers phone numbers and email addresses for traders looking for alternate forms of customer support. There are no international toll free numbers, but there is an option to receive a call back from the department of your choice if you prefer not to call directly to the company’s Cyprus office. Emails can also be addressed to specific departments, which should help reduce the response time. In our test email to Windsor Brokers, we received a pertinent response in 49 minutes, which is a very respectable time.

Email from Windsor Brokers (Click image to enlarge)
Ease of Use
Registration for a Windsor Brokers account begins with a disclaimer that it should take about 10 minutes, and we found this claim to be entirely accurate. Registration includes question, signing off on several disclaimers and customary forms and the submission of a valid form of identification. Identification can be submitted online or via fax or mail. Unlike some Forex brokers which offer instant trading, Windsor Brokers requires account validation before real trading can begin. Demo accounts must also be pre-validated by submitting your email account before you can register for a demo account. These advanced security tactics prolonged the registration process in some ways, but did offer an added sense of security to the entire brokerage.
Because Windsor Brokers uses standard MetaTrader platforms, the actual trading was relatively straightforward. Although the company doesn’t offer a beginner’s platform, it more than caters to traders with even a moderate amount of Forex trading experience.
Final Thoughts
Windsor doesn’t offer the lowest spreads available, but what it lacks in this area it makes up for in transparency. We were extremely impressed that Windsor offers all of its crucial information upfront so that there are no surprises during any stage of the trading process.